FAQ

 

How do I sign up for the events I want to participate in?

1) register ONLINE to participate in this year’s mega-week of Megathon events.

2) Visit your YMCA Health and Fitness Centre to sign up for a specific event. Event schedules are here.

 

Where does my fundraising money go?

Funds raised from this year’s Megathon will create more spaces for children, teens and families who need our support across the GTA.

 

If I set up a fundraising account last year, do I have to set up a new one this year?

No. If you are a past participant of the megathon and already have a login for the site, please use the same login credentials as you used last year.  You just need to login and set up a fundraising page for this year's event! If you’ve forgotten your password or ID, please click on the forgotten password/ID link below the login fields when you're logging in.

 

What do I do if I forget my password?

If you’ve forgotten your password or ID, please click on the forgotten password/ID link below the login fields when you're logging in. Or, you may contact us at events@ymcagta.org. 

 

I am having problems using the site. What is the recommended browser for the site?

We are recommending Chrome, Firefox, Safari for the site.

If you are using Internet Explorer (IE), lower version IE (version 8 or 9) is recommended.

 

Can I create two fundraising accounts?

No! You can only create one. If you can’t remember what your login information is, please use the Forgot password/ID link below the login fields when logging in.

  

Can I attend more than one location for events?

 YES! The YMCA Megathon is a series of events taking place at multiple locations. You can participate in one, two, three or more locations! You just have to sign up for each activity at EACH YMCA Health & Fitness Centre you wish to attend.

 

Can I set up a Team Fundraising Page?

Captains of a team can set up a team fundraising page. Then they invite participants to join their team. If you are not captain, you can only set up your individual fundraising page. And, don’t forget to mention you’re part of a team!

 

I am having problems searching for participants; the search result returns empty when I try to pledge and search a participant.

This can be caused by a compatibility problem with Windows Internet Explorer latest version. You can turn on Internet Explorer Compatibility View following the steps:

1. Go to Internet Explorer Compatibility View setting: Click on Tools tab; then click on Compatibility View settings option.

2. Add ymcagta.org site to Compatibility View: Enter ‘ymcagta.org’ in Add this website text box; then click on Add button. Click on Close button to complete the setting.


You should be able to search for participants now.

 

If you are experiencing difficulties downloading your tax receipt, contact giving@ymcagta.org to have the tax receipt emailed to you

 

How do I upload contacts so I can send emails?

Create an Excel file including these field names as the column names:

  • First Name
  • Last Name  
  • Organization Name
  • Email Address
  • Home Phone
  • Business Phone

First Name, Last Name and Email Address are the required fields. The other fields can be empty. After creating the file save it as CSV type. Then:

  1. Click the Address Book on your fundraising page dashboard.
  2. Click on Imported Contacts.
  3. Select Comma Separated Values.
  4. In the File field, click Browse. The Choose File screen appears.
  5. Select your import file and click Open.
  6. To begin importing your contact email addresses, click Import. If you need to stop the import, click Cancel. You return to your Home page.


 

 

 

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